Refund & Dispute Policy

SemesterMap is a digital subscription service that is made available to you immediately upon payment. Because access is granted instantly and the Service is delivered electronically, all payments are final and non-refundable except where a refund is required by applicable law.

This means that subscription fees already charged — including for the current billing period — are not refunded when you cancel.

You can cancel your subscription at any time from Account → Plan, or through the Stripe customer portal. Cancellation stops all future renewals. Your Pro access remains active until the end of the billing period you have already paid for, after which your account reverts to the Free tier.

We do not provide partial or pro-rated refunds for the unused portion of a billing period.

SemesterMap offers a free tier so you can evaluate the core experience before subscribing. We encourage you to use it to confirm the Service meets your needs prior to purchasing Pro.

While our policy is that payments are non-refundable, we may, at our sole and absolute discretion, issue a refund or credit in exceptional circumstances (for example, a verified duplicate charge or a confirmed billing error on our side). Any such refund is made as a goodwill gesture and does not waive this policy or create an obligation to provide refunds in other cases.

If you believe you were charged incorrectly, contact us within 30 days of the charge with your account email and the date and amount of the transaction. We will investigate and, where we confirm an error on our part, correct it promptly.

If you have a billing concern, please contact us first — most issues can be resolved quickly and directly. Initiating a chargeback or payment dispute with your bank or card provider without first contacting us is considered a breach of these terms.

We reserve the right to dispute any chargeback we believe to be invalid and to provide our payment processor with records of your account activity, acceptance of these policies, and use of the Service as evidence.

If a renewal payment fails, we may retry the charge and will notify you to update your payment method. If payment cannot be collected, your subscription may be downgraded to the Free tier. You remain responsible for any amounts validly owed for the period during which you had Pro access.

To raise a refund request, report a billing error, or resolve a dispute, use our Contact page or email billing@semestermap.app with your account email. We aim to respond within 1–2 business days.

We may update this Refund & Dispute Policy from time to time. The version in effect at the time of your purchase governs that transaction. Material changes will be communicated within the app or by email.